Aspire Solutions Pvt Ltd.(the “Company”), owns and operates the interactive website www.Ramagyamart.com, (collectively and individually referred to as the “Platform”).
For this Policy, the use of terms like “we”, “us” and “ours” refers to the Company and the terms “you”, “your”, “buyer” and “seller” refers to any natural or legal person who browses through the Platform or avails the Services. By accessing the Platform, you acknowledge that you have read and understood the terms provided under this Policy and agree to be bound by them. However, if you disagree, kindly exit the Platform immediately as your continued access shall be construed as an acceptance of this Policy.
We respect and value our clients and believe in providing them with service satisfaction. However, in case you are not happy or satisfied with the services, kindly write to us and we will ensure to rectify the situation or make refunds for the orders. The cancellation for the orders placed on the Platform shall be governed by this Cancellation Policy.
1. CANCELLATION OF ORDERS
1.1. Once the order is placed cancellation can be done, based on the product description or maximum within the 5 days from the date of order is placed, post which the cancellations shall not be allowed. Cancellation Fee may be levied, as per the sole discretion of the Company.
1.2. There may be cases where the Company is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to the Company, Seller, or Delivery Partner. In such cases, the Company shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you.
1.3. The Company or the seller may cancel an order if the product is not available for any reason or in case if any fraud or an unauthorised or illegal transaction is suspected. The Company will notify you if this is the case and return any payment that you have made.
1.4. The Company reserves the right to cancel any order placed by you, with or without any explanation, as per the circumstances due to which the requirement could not be met (i.e. product or service availability, errors in the description or price of the product or service, error in your order or other reasons, etc.). We shall ensure that the applicable refunds shall be processed within a period of 10-15 working days in case of any online payments.
1.5. The Company will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
2. NON-CUSTOMER CANCELLATION
1. The Company reserves the right to collect a penalty for the Orders constrained to be cancelled by the Company for reasons not attributable to the Company, including but not limited to:
I. In the event, if the address provided by you is either wrong or falls outside the delivery zone.
II. failure to contact you by phone or email at the time of delivering the Order booking.
III. failure to deliver your Order due to lack of information, direction, or authorization from you at the time of delivery; or
3. MANNER OF RAISING CANCELLATION REQUESTS
1. Any request for cancellation shall be raised writing an email to us at firstname.lastname@example.org or call us at 8010112233 within the stipulated timelines hereunder. The Email for raising cancellation or refund request shall contain your name, order number, service particulars along with a valid reason for cancellation or refund; without which no cancellation request shall be entertained.
2. If we are satisfied with your reason for cancellation and believe that the same cannot be resolved by our team, we will initiate the refund in your designated account within a period of 10-15 working days.
4 RETURN AND REFUND
4.1. Return request can be accepted, within maximum 15 days of the purchase depending upon the nature and description of the product. Please note that for successful return and refund, the product should be unused, in the same condition as you received it, packed in its original packaging along with original product tags (if any).
4.2. You shall follow the following procedure in case if you receive a damaged product: We would require an image to be emailed to us providing all damage caused. Please email this to Info@ramagyamart.com. Make sure you include a copy of your invoice, and an image of the parcel you received it in.
4.3. Products damaged while being used shall not be qualify for replacement or refund.
4.4. If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the original delivery/shipping cost. If in case, you are returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
4.5. If you place any order or if you request for any Return or Refund our delivery partner will pick- up and deliver the product.
4.6. To track the status of your return/refund you can track it on given platform at the time of return/refund, or by entering Order ID which will be provided to you at the time of placing order on this Platform.
4.7. The refund shall be processed through the same mode in which the payment was received within 10-15 working days from the date of pickup.
4.8. In case of payment failure where money has been deducted from your bank account or debit/credit card, our payment gateway partner would process the refund automatically and you shall receive the complete refund within 10-15 working days.
4.9. Please note that we shall not be responsible for any delays in the refund is credited to your account as the same is managed by the issuing bank. In case of any delay, you are advised to contact your bank with the reference number of your refund.
FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL
Without prejudice to any other provision herein, the Company shall not be liable for any loss, damage, or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond our control, including, without limitation, an act of God, embargo or other governmental action or regulation. The refund requests cannot be made for any delayed deliveries on account of Force Majeure or events beyond our control.
It may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Return and Refund Policy, contact us at email@example.com.
CONTACTING US REGARDING OURCANCELLATION, RETURN AND REFUND POLICY
If you have any queries or concerns regarding our Return and Refund Policy or any other policies, you can reach out to us on our contact information given on our Contact Us page or you can write to us on email firstname.lastname@example.org.
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