CANCELLATION, RETURN AND REFUND POLICY

Aspire Solutions Pvt Ltd.(the “Company”), owns and operates the interactive website www.Ramagyamart.com, (collectively and individually referred to as the “Platform”).

For this Policy, the use of terms like “we”, “us” and “ours” refers to the Company and the terms “you”, “your”, “buyer” and “seller” refers to any natural or legal person who browses through the Platform or avails the Services. By accessing the Platform, you acknowledge that you have read and understood the terms provided under this Policy and agree to be bound by them. However, if you disagree, kindly exit the Platform immediately as your continued access shall be construed as an acceptance of this Policy.

We respect and value our clients and believe in providing them with service satisfaction. However, in case you are not happy or satisfied with the services, kindly write to us and we will ensure to rectify the situation or make refunds for the orders. The cancellation for the orders placed on the Platform shall be governed by this Cancellation Policy.


1. CANCELLATION OF ORDERS

1.1. Once the order is placed, the buyer can amend or cancel the order within 1 working days from the date of order based on wrong product description of the selected model listed by Seller, but prior to shipment; post which order once placed cannot be cancelled. In case of opting for Ramagya Udhaar, after due diligence, a 2.5% Cancellation Fee will be levied and the company has the sole discretion for any cancelation fee relaxation.

1.2. There may be cases where the Company is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to the Company, Seller, or Delivery Partner. In such cases, the Company shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you.

1.3. The Company or the seller may cancel an order if the product is not available for any reason or in case if any fraud or an unauthorized or illegal transaction is suspected. The Company will notify both the buyer and seller if this is the case and return any payment that buyer has done.

1.4. The Company reserves the right to cancel any order placed by buyer, with or without any explanation, as per the circumstances due to which the requirement cannot be met (i.e. product or service availability, errors in the description or price of the product or service, error in order or other reasons, etc.). We shall ensure that the applicable refunds shall be processed within a period of 2 working days in case of any online payments.

1.5. The Company will contact buyer if all or any portion of your order is cancelled or if additional information is required to accept the buyer’s order.


2. NON-CUSTOMER CANCELLATION

1. The Company reserves the right to collect a penalty for the Orders constrained to be cancelled by the Company for reasons not attributable to the Company, including but not limited to:

I. In the event, if the address provided by you is either wrong or falls outside the delivery zone.

II. failure to contact buyer by phone or email at the time of delivering the Order booking.

III. failure to deliver Order due to lack of information, direction, or authorization from buyer at the time of delivery; or


3. MANNER OF RAISING CANCELLATION REQUESTS

1. Any request for cancellation shall be raised writing an email to us at [email protected] or call us at 8010112233 within the stipulated timelines hereunder. The Email for raising cancellation or refund request shall contain your name, order number, service particulars along with a valid reason for cancellation or refund; without which no cancellation request shall be entertained.

2. If we are satisfied with your reason for cancellation and believe that the same cannot be resolved by our team, we will initiate the refund in your designated account within a period of 2 working days and in case of manufacturing defect, the payment will be initiated post return of shipment if the said product is labelled as and approved under manufacturing defect.


4 RETURN AND REFUND

4.1. Return request can be accepted, within maximum 15 days of the purchase dependent upon the nature and description of the wrongly supplied product by seller. Please note that for successful return and refund, the product should be unused, in the same condition as you received it, packed in its original packaging along with original product tags (if any).

4.2. Products damaged while being used on/as display by buyer or used by buyer’s customers shall not be qualify for replacement or refund.

4.3. If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the complete consignment that includes shipping cost borne by the buyer. If in case, buyer is returning a faulty consignment, the refund will be applicable only for the consignment value excluding shipping costs and seller will bear the return shipping cost.

4.4. To track the status of your return/refund you can track it by entering Order ID which will be provided to you at the time of placing order on our platform.

4.5. The refund shall be processed through the same mode in which the payment was received within 7 working days from the date of pickup.

4.6. In case of payment failure where money has been deducted from your bank account or debit/credit card, our payment gateway partner would process the refund automatically and you shall receive the complete refund within 7 working days from the shipment being returned to the seller’s premise.

4.7. Please note that we shall not be responsible for any delays for the refund to be credited to your account as the same is managed by the issuing bank. In case of any delay, you are advised to contact your bank with the reference number of your refund.

4.8. If the consignment of the manufacturer is shipped to the Manufacturer's existing network i.e., distributor/dealer/retailer/reseller/wholesaler gets rejected due to any reason. The Manufacturer shall be liable for the recovery / re-payment of the same within 34 days starting from the date of the manufacturer's consignment payment receipt.


FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL

Without prejudice to any other provision herein, the Company shall not be liable for any loss, damage, or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond our control, including, without limitation, an act of God, embargo or other governmental action or regulation. The refund requests cannot be made for any delayed deliveries on account of Force Majeure or events beyond our control.


AMENDMENT

The portal may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Return and Refund Policy, contact us at [email protected]


CONTACTING US REGARDING OUR CANCELLATION, RETURN AND REFUND POLICY

If you have any queries or concerns regarding our Return and Refund Policy or any other policies, you can reach out to us on our contact information given on our Contact Us page or you can write to us on email [email protected] .

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